Finally, they admit they can't do anything to improve the service quality in my area. I have asked them for compensation. In the end, it they agree to reimburse me 2 month worth of my Maxonline + Cable bill, which works out roughly to be 6 month of MaxMobile.
Nothing to cheer about this victory. However several lessons I learn.
1. Don't wait for 8 months later to complain.
2. Don't accept "we will improve our service, but won't be able to commit a deadline" crap.
3. Write to senior management when customer service is not listening. :)
4. Be reasonable, everybody is just trying to do their job.
Well, just got a Hubstation, and terminating my MaxOnline soon. One less service from StarHub, and from StarHub, one less pain in the ass. :)
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