Saturday, June 21, 2008
StarHub Freedom to choose
It unfortunate that my very first blog, I'm talking about StarHub or StarSuck customer experience.
I had this problem. I subscribe to MaxMobile almost about a year ago when they launch the service. I expect the data service to be not comparable with MaxOnline service. The expectation is already being set!
The area I work mainly from Seletar Hill home, 8 months ago, I logged a call to StarHub customer service, regarding frequently connection drop in the area, the HSDPA signal switches to GPRS and back and forth very very frequently. This causes connectively issue where my connection becomes intermittent, and my VPN connection drops and requires reconnection.
What response do I get? They acknowledge the problem, and say they will improve the signal strength in the area. However my recent call with them 3 weeks ago, prove otherwise. They gave me the same bloody response, and acknowledge that they will improve the service, but refuses to commit a time.
This really frustrate the hell out of me. In the first place, my expectation is reasonable, I logged a call, StarHub acknowledge the problem, and say they will improve the signal strength, but 8 months down the road, nothing was done at all!
No choice, I write an email to terry_clontz@starhub.com (CEO), diana_lee@starhub.com (Head Customer Service, philip_tan@starhub.com (Head, Consumer Sales, Customer Experience and Technical Services) about my experience.
Didn't get any favorable answer, what was I expecting, miracle to happen? hmm... not really, I guess want these guys sitting at the management to be aware of the problems, happening at the ground level. A search on Google and hardwarezone shows so many complains.
Links to other complains, http://endoh.blogspot.com/2007/08/starhub-or-starbug.html, http://forums.hardwarezone.com.sg/showthread.php?t=1800929 (maybe I will update them later).
I have the Freedom to choose, and I will definitely choose someone other than StarHub!
PS. BTW, Philip Tan is a nice guy, and he is leaving StarHub soon. All the best to you.
Bad Starhub customer service
I had this problem. I subscribe to MaxMobile almost about a year ago when they launch the service. I expect the data service to be not comparable with MaxOnline service. The expectation is already being set!
The area I work mainly from Seletar Hill home, 8 months ago, I logged a call to StarHub customer service, regarding frequently connection drop in the area, the HSDPA signal switches to GPRS and back and forth very very frequently. This causes connectively issue where my connection becomes intermittent, and my VPN connection drops and requires reconnection.
What response do I get? They acknowledge the problem, and say they will improve the signal strength in the area. However my recent call with them 3 weeks ago, prove otherwise. They gave me the same bloody response, and acknowledge that they will improve the service, but refuses to commit a time.
This really frustrate the hell out of me. In the first place, my expectation is reasonable, I logged a call, StarHub acknowledge the problem, and say they will improve the signal strength, but 8 months down the road, nothing was done at all!
No choice, I write an email to terry_clontz@starhub.com (CEO), diana_lee@starhub.com (Head Customer Service, philip_tan@starhub.com (Head, Consumer Sales, Customer Experience and Technical Services) about my experience.
Didn't get any favorable answer, what was I expecting, miracle to happen? hmm... not really, I guess want these guys sitting at the management to be aware of the problems, happening at the ground level. A search on Google and hardwarezone shows so many complains.
Links to other complains, http://endoh.blogspot.com/2007/08/starhub-or-starbug.html, http://forums.hardwarezone.com.sg/showthread.php?t=1800929 (maybe I will update them later).
I have the Freedom to choose, and I will definitely choose someone other than StarHub!
PS. BTW, Philip Tan is a nice guy, and he is leaving StarHub soon. All the best to you.
Bad Starhub customer service
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