Wednesday, October 21, 2009

Microsoft Customer Service

This one took a long time, but I must say that I'm a very very happy customer of Microsoft Notebook Presenter Mouse 800. I do presentation quite often, and this mouse has been with me for quite a long time.

It happens that the scroll button was behaving erratic, and since it has 3 years warranty, I was hoping to get it service.

However the search for the service centre was difficult, and I couldn't find any address at all. managed to get a number for the local Singapore office.

Called up and chat with the friendly customer officer, who took down details, and send me an email to fill up additional details. Within a week, I had a brand new mouse courier to me!

Thumbs up for good service, thumbs down for difficult to find RMA information!

Overall I'm a satisfied customer and will spend another S$120 for another Microsoft product.

Apple Magic Mouse

Apple just launch it latest product, the Magic Mouse! Looks pretty cool, can't wait to get my hand on it. Check out the product information on Apple Website.