Customer service in Singapore?

Is there really such thing as customer service in Singapore? I seriously doubt there is. There isn't any consumer protection at all in this region. Legally, nobody has the responsibility to ensure customer is satisfied with the service or product render.

Singaporean in general can't get together and voice out the unhappiness on services/products they received.

Is this a chinese thingy? I remember while I was studying in Brisbane and bought a computer from a Taiwanese computer store, and it broke down less than a month, and I was doing my summer project! I have to kick a big fuss in the compputer shops before they agree to loan me a CPU (celeron 500 Mhz). Before I kicked a big fuss, they told me the CPU repair will takes at least 6 months from Intel. My god, by that time, I would have return back to Singapore!

Anyway, will write more about what I have encounter next time! :)

Time to sleep, another battle to fight tomorow.

Another email to StarHub management

In my last email to StarHub management, I didn't get a favourable respond from customer service. They told me to get a cable connection to my place. I simply asked if StarHub would be paying for the connection...

Anyway, wrote another email to Philip, Diana and CC Terry, it was nice of Philip to have written personally back to me assuring that they will look into the case.

Let's hope that tomorrow site visit by the technician/engineer will be able to determine the problem. Hey didn't they said they acknowledge the problem last time? Hmmm......